ICICI Bank - Home. The easiest way to apply for Merseylink membership is online here. For all other users the Class 1 toll is 2.00. Once the Account is open Users can start to make journeys on the vehicles (VRN) registered. (h) The User shall . or This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane. FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. You are able to top up your fast tag securely from this app. It is very important that you do not exceed the total number of journeys that you used to calculate the monthly payment. For vehicles using the Birkenhead (Queensway) Tunnel then the maximum permitted vehicle dimensions are 3.9m in height, 2.7m in width and 12m in length. The tour will take approx two hours. Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this agreement. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. Equivalent proof that you are the keeper of the vehicle on an exclusive basis will be required for vehicles that are leased. For vehicles using the Wallasey (Kingsway) Tunnel then the maximum permitted vehicle dimensions are 5m in height, 2.9m in width and 12.2m in length. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. Merseytravel is committed to processing your personal information in a clear and transparent way. The full amount of your top up is credited towards any journeys. We are sorry for any inconvenience caused. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. Any payments made using a mobile device (e.g. This same problem is also common with the letter D and C etc. We will refund any payments you have made to your Account. You must carry your personal identity pass and be travelling in your nominated vehicle. The number of journeys you have left for the year and how many journeys you have used so far, can be checked on our website at merseytunnels.co.uk or by calling, If you abuse the terms and conditions of this scheme or abuse any member of Merseytravel staff we will withdraw your concession without notice. You can cancel your T-FLOW account at any time . We are sorry for any inconvenience caused. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. There are no changes to the toll fees for Class 2, 3 or 4 vehicles for either pre-paid accounts or cash payments. Registered as living in a property in Halton, Knowsley, Liverpool, Sefton, St. Helens, or Wirral local authority boundaries, i.e., your property is within the council tax area of these councils. To request a receipt, please have your card payment details available and click here. To request a receipt, please have your card payment details available and click here. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. You can cancel your T-FLOW account at any time . If you are unable to apply online, or you are not the approved signatory for the bank account you can download and print theApplication FormandDirect Debit Instruction, then present this with your initial payment at any of our Merseytravel Centres. If you wish to change your nominated vehicle please call 0151 330 1004. As well as being more convenient and allowing quicker travel through the toll plaza, you no longer have to wait for Fast Tags to arrive by post or activate them before use. We aim to have normal service resumed as swiftly as possible. Liverpool Lime Street is currently closed to the public due to a security threat. Yes, you must register in advance for T-FLOW and demonstrate that you are eligible for this discount. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). We aim to have normal service resumed as swiftly as possible. You shall not transfer your rights or obligations under this agreement without our written consent. TERMINATING OR ENDING THIS AGREEMENT For a renewal, please complete the renewal form below. Open a T-FLOW account If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. For all other enquiries please email ask@merseytravel.gov.uk. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. The discount is only available to eligible, registered T-FLOW accounts for personal journeys. However, if this is not possible for any reason, you will be prompted to supply a range of documents to verify your eligibility. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. T-FLOW account. You will need a pre-paid toll account and you must not be travelling for business reasons. To request a receipt, please have your card payment details available and click here. Please note, the time limits during a Sunday are only operational between 1st April and 30th September inclusive. What are the permitted size/dimensions of a vehicle through either of the Mersey Tunnels? You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. To qualify for this discounted toll rate, you must be able to provide evidence that you meet the criteria below: - Account Holder means the individual responsible for management of the T-FLOW account, Application means the formal application process followed by the Account Holder, Account means the account set up for the operation of electronic tolling / pay by plate through Mersey Tunnels T-FLOW Scheme for the Account Holder, Liverpool City Region means the districts of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, VRN means the vehicle registration number(s) linked to the account for toll payment, Merseytravel means Merseytravel, the operator of the Mersey Tunnels, No 1 Mann Island, Liverpool, L3 1BP as well as its employees, agents, sub-contractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier at Birkenhead and Wallasey toll plazas, Resident Concession means the discount available, upon application, to eligible residents of the Liverpool City Region. We aim to have normal service resumed as swiftly as possible. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. What happens if I change my vehicle or it is stolen? We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. Receipts are available for viewing and downloading up to 6 months after your journey. Mersey Tunnels has introduced Automatic Number Plate Recognition camera technology (ANPR) at both Birkenhead (Queensway) and Wallasey (Kingsway) plaza. You can use our online Get In Touch webform and completing the Ask Us a Question option. For a renewal, please complete the renewal form below. As part of the works, the Mersey Tunnels website will be down for maintenance to get ready for the new system from 9am on Monday 1 November until the afternoon of Wednesday 3 November. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukor in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. Receipts are available for viewing and downloading up to 6 months after your journey. It is the Account Holders responsibility to ensure payments are successfully processed. Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. Mersey Tunnels offers a range of alternative payment options and customers can pay the toll fee by Credit or Debit card or Cash if they do not want to register for T-FLOW. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. . Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. You can check how much you spend and keep track of the journeys you have made via our online account management system. Yes, your licence plate will not be held within the DVLA source data so you will not be able to apply online, you may contact our customer service team on 0151 330 1004 or email tflow@liverpoolcityregion-ca.gov.uk quoting your vehicle plate number, make and model and the toll class and our team will register this for you. Merseytravel is not in a position to advise whether or not you should attend court. New customers can easily register for a T-FLOW account online, as part of the process will register their Vehicle Licence Plate Number, which will be checked against DVLA source data to automatically set the correct toll classification for the vehicle in line with existing categories. We are sorry for any inconvenience caused. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. You can view receipts for payments for up to 6 months. You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. Vehicle class 1 may use any toll lane, vehicle classes 2, 3 and 4 must use attended lanes and the T-FLOW wide lanes at Wallasey. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. You can find out more information about the DVLA standards online here. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. There will be an additional charge of 16 for administrative costs if breakdown charges, escort fees or outstanding tolls remain unpaid after 14 days. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. They will be contacted directly to discuss transferring to T-FLOW over the coming months. The simple answer is "No", the toll rate is not liable to VAT and therefore receipts are not issued to customers. Mersey Tunnels has operated the Fast Tag scheme for almost 30 years and has many customers using this scheme. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If you use an automatic lane your concession will not work and you will have to pay the full toll for the journey. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. Our passenger charter sets out any compensation you may be entitled if this does happen. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. If you do not register, proving eligibility, the full cash toll rate will apply. There may be occasions when we must suspend your T-Flow Account or User(s) on the Account to deal with technical problems or make minor technical changes or to make updates to reflect any changes in relevant laws or comply with any regulatory requirements placed upon Merseytravel. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. Minimum charge one hour. Anything above that weight may still travel subject to prior approval based on a load calculation basis. If you are eligible you will receive a number of free journeys through the Mersey Tunnels every year. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, Motorcycle with sidecar and 3-wheeled vehicle, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, Passenger vehicle other than a motor car with seating capacity for under 9 person, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, with trailer, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with two axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with two axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with three axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with three axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with four or more axles. To make a claim, simply click on the compensation tab below . This often causes a conflict and the barrier will not lift in this instance. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. Initially, only new customers will be added to the T-FLOW system and they will be able to use the system within 30 minutes after registering (having previously had to wait for a Fast Tag device to arrive in the post). These payments are fixed and the penalties incurred by paying them off early would make the debt more expensive, so would be a false economy. If this information changes, for any reason, you must notify us immediately. However, we may close one of the Tunnels, usually at night, to carry out maintenance. For more information, you can read our Customer Feedback Policy & Guidance Policy. How should I plan for my journey? If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable skill and care, but we are not responsible for any loss or damage that is not foreseeable. 75 per hour. Minimum charge one hour. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. You are over 65 and receive the highest rate of Attendance Allowance. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. What if I dont want to register my vehicle for T-FLOW? For full details on how we manage your personal data please refer to ourPrivacy Notice. The User shall not sell, tamper with or wilfully damage the Fast Tag. Work has been carried out over the last few months to install automatic number place recognition (ANPR) cameras in all toll lanes at both tunnels. The tag has a validity of 5 years and after purchasing . You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. Log in to manage your Mersey Tunnels account. The completion of the tolls refresh project in April 2019 saw the introduction of contactless payments, new toll machines and information signs all designed to improve journey times through the plaza and the overall customer experience. Bicycles are not permitted through the Kingsway (Wallasey) Tunnel. In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. Receipts are available for viewing and downloading up to 6 months after your journey. We work together to make investments in areas that have a real impact on our communities, such as transport, employment, culture, digital and housing. We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. If the answer to your query isnt listed, you want to make a complaint or report an issue, then please click or tap on the Get in Touch button and follow the options to send us your comments. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. Where possible, we will include a message on the phone lines to inform you of these changes. Select the Payments option followed by Request Refund. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. or Get in Touch Before. Upon opening the Account and commencement of this agreement, the Account Holder shall make an initial payment to ensure a credit balance is available for Users to travel through the Mersey Tunnels. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. as the ANPR Camera will only read those approved by the DVLA. Minimum charge one hour. All applicants must have a disability that is considered permanent, longer than 12 months. Mersey Tunnels | Reset Your Password If you have an email address linked to your T-FLOW account it is possible to reset your password. Video technology is being introduced on Wednesday 3 November at both Mersey Tunnels with the launch of a new pre-payment system. Account holders who live in the City Region also benefit from a further discount on their journeys. With T-FLOW you pay only for the journeys that you make, if you do not use all of your credit it will be carried forward to the next month. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. 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