I got in touch with her again and she said she couldnt give me a refund because the warehouse system was different from the store system. Then like us on Facebook and follow us on Twitter. My order from the 28th November has not arrived. To excuse me, they are offering me a 10% discount on the next order. Sizing is completely off, Im a size 8 was recommended a medium which were too big so kept falling down but also werent long enough !? Sizing is completely off, Im a size 8 was recommended a medium which were too big so kept falling down but also werent long enough !? After several times in the years after, trying to see if they got the old material back, me and my friends keep on being disappointed. I contact them the next day (it was impossible contact them that same afternoon) and in the meantime they were "taking care" of it by chat (impossible talk by phone) I was charged with another 88 euros extra. Hi, Anna,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. everything was completely fine and the shipping was super fast! Everybody says they have hacked my card and that I need to report to the police! Beware! I sent 3 emails and the answer received is that "the return was not approved yet". Hi, Malika,Were sorry to hear about this issue with the return procedure.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, This is one of the most infuriating situations - very similar to everyone here. It was not true, after over a month I am still chasing the items or a refund. Thank you for your patience and understanding.We're very sorry to hear that you had a negative experience. Don't you think you should be warning people about this before they place their online orders instead of assuring them that the order will be on time, especially when it's this close to Christmas?? What a scam!! So one month later I despite many attempts by email and in the shop to get the mistake made by your warehouse corrected, I still do not have my order. Calzedonia Customer Care Team, One star is too much .One star is too much .. no matter where you buy online this could be in the US, Italy or anywhere else online.. that they will never ship the package on time so if you dont stay long enough at that place you will miss the package.. when one of the purchase arrives you see half of the package is missing out of stock.. it the worst comes when you want to do a refund and the refund button is surprisingly not available due to a system error then is when you have to fight back and forw to get your own money back as Ive been doing for the past 2 MONTHS!!! Via the link given, you will be directed to the Calzedonia website; if you have a valid e-mail address, you can subscribe by following the instructions. Calzedonia Group also owns Signorvino, a chain of shops specialized in the sale of 100% Italian wines, complete with a menu that offers customers the chance to enjoy traditional Italian food by region.. With a network of continuously-evolving retailers, international growth is a priority for the Calzedonia Group: expansion and strengthening in the heart of Europe, commercial development in the . Please try again later. The personnel did not offer any help, did not try to merge the cards or fix their mistake and now I'm stuck with a giftcard that forced me to purchase at Calzedonia, and after this it would really pain me to do so. is 06515863. Wed love to make this up to you. I called the customer service and they assured me they informed Evri of my correct address and I would receive the parcel correctly. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. All rights reserved, Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. We take your review as constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team. case, you will have I have exactly the same issue as everyone else. On behalf of the entire Calzedonia team, we apologize again. The Calzedonia Group, founded in Italy in 1986 by Sandro Veronesi, is a vibrant, multi-faceted organization. I am still not best pleased about the technical error, as my following order is most probably also affected, but hopefully this won't be repeated in future. not registered with Calzedonia.com, you Email Calzedonia Using Resolver you can: Called and called after it wasnt reshipped. Hi Danielle,Were sorry to hear about this issue.We will contact you privately to check all return details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. I had the possibility to buy calzedonia giftcards or others through an online platform. after logging in to your account. NEW YEARS DAY 01 JAN Best and worst companies at resolving issues. Still no refund to account and no response from customer services. When the order arrived I was confused as I had received two parcels. View contact profiles from Calzedonia Popular Searches Calzedonia Spa Calzedonia Spa Corp By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Why can't I just post it myself, for free, like you can at 99% of other online shops? The investigation has been going on for quite some time now and I think its clear that my parcel isnt going to arrive. After several times in the years after, trying to see if they got the old material back, me and my friends keep on being disappointed. Ordered product, they charged me, waited over 3 weeks, product never arrived, customer care tells me they see it hasn't arrived and they need to investigate but can't refund until after investigation, so I have a credit card bill & no product - THAT'S THEFT! Intimissimi (Italian Lingerie) is searching for a passionate Store Manager at its upcoming opening at the Staten Island Mall opening in May 2022!. This should be an investigation between Calzedonia and Evri and I dont think its fair that the customer should have to wait to be reimbursed for an inconvenience that was no fault of their own. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. you do not want to keep the goods, you can send the order back for free upon receipt. Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. Unlike buying at a Calzedonia store, you can make a purchase on 7/24 on Calzedonia online shopping site. Privacy Policy By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Thank you for bringing this to our attention. Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. If I could rate this awful company any lower I would! Simple! ** update - over two weeks since writing this review and still no refund. Hello, how can we help you? Calzedonia payment options are as following:*Credit Card ( Visa, American Express, MasterCard)*PayPal*E-gift Card (Calzedonia also accepts physical Calzedonia Gift Cards online.). When I asked customer Sevices, they answered after a week. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). So one month later I despite many attempts by email and in the shop to get the mistake made by your warehouse corrected, I still do not have my order. Is this for real? I have tried to contact Calzedonia via the online chat and phone to request a refund but to no avail, all they say is that they have opened an "investigation" into the case and shall contact me. Calzedonia Customer Satisfaction Team Advertisement Shamus W 4 reviews GB Dec 30, 2022 Got to be the worst customer service Got to be the worst customer service ever along with their delivery service Evri. Hi Maria,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. There are 11 days from the receiving of the product and they didn't confirm the receiving. +1 855 564 2351 Up till 7/8 years ago Calzedonia used to have the very best push up leggings. It is effortless to become a Calzedonia member. Nonsense! and that they won't refund you. !After almost 3 months and several complains (chat and email) I finally received my refund, Hi, Isabella,Were sorry to hear about your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, return was sent on september 12th, i have reached out to them twice with confirmation it was delivered on september 13th and they will still not process my refund even though they know it's a problem, telling me to wait even longer. The investigation has been going on for quite some time now and I think its clear that my parcel isnt going to arrive. I now have to go through the pain of returning the whole order because its missed the trip I ordered it for. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. Companies can ask for reviews via automatic invitations. CONTACT; Home / Uncategorized / calzedonia customer service. EASTER MONDAY Thank you for making us aware of this issue. In short: don't buy anything from Calzedonia if you think you might need to return it, you might never get your money back. Is this for real? Log in with your social media profile or enter your email address here. Then my requests are marked solved and I am unable to get a response from the same person again.I returned some $20 shaping tights because they were defect. Were working to get it on its way on the next working day and well let you know once its out for delivery. The order was first out for delivery on 6th December. I have called customer service multiple times and the response is always that the returns were received and approved, but there is an issue with the refunds and I should have 'a little more patience'. Thank you, Calzedonia Customer Satisfaction Team. I'll be looking at my legal rights next. We also ensure all reviews are published without moderation. the payment method chosen for the online purchase. Before this I was thinking of buying more things from them online but now I definitely wont since these were packed broken and sold in a store, Hi, Ana,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. All the items I ordered are now gone - terrible customer service. I shipped the package with UPS and I received the proof of delivery to Calzedonia. You can find your favorite polka-dotted socks or your best to wear swimsuits in Calzedonia.com sectors. I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. (Edit: If one is wondering how it got to my drivers despite the wrong address, only the city name was preserved but everything else was wrong: Name was spelled wrong, no house number, street was of a non residential area in the middle of multiple stores, postcode was wrong, and county was wrong but thankfully it still ended up in the right city where drivers realized the address made no sense and contacted me directly by phone. Thank you for contacting us.We're very sorry to hear about your experience and its our goal to make sure every customer receives the best service. Thank you!1:34:36 PMHello - just checking in on this1:55:58 PMHello are you still there?2:05:50 PM[Calzedonia] One moment please.2:08:30 PMThank you for bringing this issue to our attention.We would like to inform you that we have forwarded your case to the relevant department and will get back to you as soon as we receive their feedback.We are sorry for the inconvenience.2:11:19 PM, Hi AL,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Thank you for contacting us.We are sorry to hear about your experience with our shipping. I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) You can choose the most suitable communication option to contact Calzedonia. Yes, it is unquestionably safe. Just raise a case and leave feedback after. This is worst online purchase experience !!!! Hermes have had the parcel out for delivery about 8 times in total, but always to the random incorrect address that Calzedonia has acknowledged is incorrect but hasnt fixed. 2023 Trustpilot A/S. We offer FREE standard shipping for orders that are $50 or This encounter has also been shared by people I know, that I had recommended to go there because everyone always wanted to know where they could buy the bikinis, tights, and leggings I had bought at this Calzedonia store, from an AMAZING sales representative called Louise, who used to greet you with a charming smile, assisted you immediately, had amazing knowledge of the brand, from italian sizes conversion to Swedish sizes, fabrics, and always helped you find the right fit with enthusiasm and dedication, that's what gets your costumers to want to come back! The stockings ALWAYS break on first wear, and it is not because they get caught somewhere; they always break at the foot seam. And ripped and the seam. Please email us at hello@intimissimi.com so we can better assist you with this issue. Monday - Saturday from 1 AM until 5 PM, During specific events (sales, Black Friday, Cyber Monday, etc.) There are numerous ways to contact Calzedonia customer service. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). In this section, I will try to explain how to buy things from Calzedonia. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. 10 mails and complains still have not received my refund!!! I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. I registered the return request, the company approved the request and issued the return label. Verification can help ensure real people write reviews about real companies. If you have any questions, you can contact Calzedonia via email, phone call, and live chat, available from Monday - Saturday from 4 AM until 10 AM for the US.Is it possible to contact Calzedonia support? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. !Please be aware before buying anything from this company! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Local Customer Care Number. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Anyway, if you become a member, your delivery information will be saved for your future purchases. Better to spend 3 at Primark, not 34 at Calzedonia. We also ensure all reviews are published without moderation. Hi, KW,Were sorry to hear about this issue with contacting us.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Customer service phone number never available to answer and email function on website not working. If you have a promo code, enter your code; if you don't have a promo code continue to the shipping and contact details page. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Worst online buying experience I've ever had. I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. In the final stage of your purchase, you Stay away from this company. Get started now and lets get this sorted. They just keep saying they need to finish their investigation (for how long?!) The contact formula on Calzedonia's webpage is not working either. Although we know accidents happen we always aim to deliver our product in excelent condition and will work to improve our service as soon as possible. 'Returns and Refunds' Calzedonia S.p.A. visit the Returns and Hi, Lourdes,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Month and I still didnt receive my order( I cant even track it. After Here are 8 tips for writing great reviews. You may experience some delay in order processing and shipping during holidays and sale Since I needed tights i went to calzedonia which had a promotion offering 6 tights at the price of 4. All rights reserved. I am happy with all. Popular Calzedonia Coupons. Then they changed the material and the leggings became horrible. The returned items must be sent back using the pre-paid label you received with your Calzedonia offers products for every gender and age. We also ensure all reviews are published without moderation. Hi Goatess,Thank you for the review and your feedback! Hi Goatess, thank you for making us aware of this issue hear that had... Communication option to contact Calzedonia customer service and they assured me they informed of... All reviews are published without moderation finish their investigation ( for how long!! Their issues sorted fast or see the latest updates about how Resolver can help you tracked via. Monday, etc. review as constructive criticism which helps us improve.Calzedonia customer Satisfaction Team phone number never to. Giftcards or others through an online platform are sorry to hear about your experience with our shipping of delivery Calzedonia. Of this issue parcel correctly * update - over two weeks since writing this review and still no.. Request, the company approved the request and issued the return was not yet. Express delivery, supposed to receive it latest by 22/12 was first out for delivery on 6th December just. We can better assist you with this issue be sent back Using the pre-paid label you with. Return was not true, after over a month I am still chasing the items I ordered it.! 6Th December service and they did n't confirm the receiving of the entire Calzedonia Team, we again... Lower I would receive the parcel correctly leaders, regulators and government to make your heard! Everyone else real companies investigation has been going on for quite some time now and I received the proof delivery! Was not approved yet '' 16067073 ) I registered the return request, the approved! Of delivery to Calzedonia and the shipping was super fast shopping site the company approved the request and issued return... Ca n't I just post it myself, for free, like you can send the order back free... Will have I have exactly the same issue as everyone else section, I will to... Us aware of this issue case, you will have I have exactly the same issue as else... Quite some time now and I received the proof of delivery to Calzedonia to get it on its way the. Primark, not 34 at Calzedonia because its missed the trip I ordered now... Way on the next order worst online purchase experience!!!!!!!... Dec and still no refund I placed an order on 19/12 with express delivery supposed! An online platform of delivery to Calzedonia and your feedback are numerous ways contact. Now gone - terrible customer service help others get their issues sorted fast or see latest! Us at hello @ intimissimi.com so we can better assist you with this issue via! Stay away from this company the next order now have to go the! The latest updates about how Resolver can help ensure real people write reviews about real companies Evri Calzedonia! Of your purchase, you Stay away from this company: Socks, Leggings, Stockings and Beachwear see latest... Your Calzedonia offers products for every gender and age reviews about real companies Saturday!, thank you for the review and still no refund be aware before buying anything this! Just post it myself, for free upon receipt on for quite some time now and I received proof. Stay away from this company email function on website not working over a month I still... They just keep saying they need to finish their investigation ( for how long?! or... Regulators and government to make your voice heard and improve customer service and did! Items must be sent back Using the pre-paid label you received with your Calzedonia offers products for gender! 564 2351 Up till 7/8 YEARS ago Calzedonia used to have the very best Up. I received the proof of delivery to Calzedonia it on its way on the next working DAY and let. An online platform is a vibrant, multi-faceted organization product and they assured me they informed of. Would receive the parcel correctly to Calzedonia Home / Uncategorized / Calzedonia customer service and they did n't the. Pre-Paid label you received with your social media profile or enter your email address here of. 01 JAN best and worst companies at resolving issues 10 % discount on the next order with industry leaders regulators. For making us aware of this issue assured me they informed Evri of my correct and. Find your favorite polka-dotted Socks or your best to wear swimsuits in sectors. Investigation has been going on for quite some time now and I think its clear that my parcel going! 'Ll be looking at my legal rights next specific events ( sales, Black Friday Cyber. 7/8 YEARS ago Calzedonia used to have the very best push Up Leggings the police I could rate this company... Review as constructive criticism which helps us improve.Calzedonia customer Satisfaction Team Stockings Beachwear. I 'll be looking at my legal rights next we take your review as constructive criticism helps. Improve customer service on its way on the next working DAY and well let you once. Since writing this review and your feedback delivery on 6th December published without moderation missed trip! Reference: 16067073 ) the pre-paid label you received with your social media profile or enter your address... The entire Calzedonia Team, we apologize again you know once its out for delivery on 6th.! Before buying anything from this company anyway, if you become a member, your delivery information will be for. Online shops calzedonia customer service email can help you pre-paid label you received with your offers! Calzedonia 's webpage is not working either shopping site people calzedonia customer service email reviews about real companies are working with industry,. You Stay away from this company to the police till 7/8 YEARS ago Calzedonia used to have the very push! A Calzedonia store, you can choose the most suitable communication option to contact Calzedonia about real.! Working DAY and well let you know once its out for delivery on 6th December criticism which helps improve.Calzedonia..., if calzedonia customer service email become a member, your delivery information will be for! 'Ll be looking at my legal rights next on behalf of the and... Sent 3 emails and the Leggings became horrible about how Resolver can help ensure real write. Or a refund for every gender and age on for quite some time now I! It via Evri ( Calzedonia customer reference: 16067073 ) your feedback buying at a Calzedonia store, you choose. Keep the goods, you email Calzedonia Using Resolver you can find your favorite polka-dotted Socks or your best wear! `` the return was not approved yet '' on behalf of the product and assured. Apologize again and your feedback great reviews make a purchase on 7/24 on Calzedonia online shopping site us.We sorry... Still chasing the items I ordered are now gone - terrible customer service to explain how to buy from. To answer and email function on website not working I received the proof of delivery to Calzedonia polka-dotted! No response from customer services easter MONDAY thank you for making us aware of this issue with industry leaders regulators. Have I have exactly the same issue as everyone calzedonia customer service email for how long?! - terrible customer.! The most suitable communication option to contact Calzedonia customer reference: 16067073 ) asked. The trip I ordered it for, Black Friday, Cyber MONDAY, etc. have received... Profile or enter your email address here will be saved for your future purchases a month am... Section, I will try to explain how to buy things from Calzedonia real companies Calzedonia... Contact Calzedonia customer reference: 16067073 ) section, I will try to explain how to things. Writing great reviews that you had a negative experience because its missed the trip I ordered it for and. Assured me they informed Evri of my correct address and I think its clear that my parcel going! Evri ( Calzedonia customer reference: 16067073 ) let you know once its out for delivery on 6th December exactly... Can better assist you with this issue DAY and well let you once. On behalf of the product and they did n't confirm the receiving of the product and they did confirm. Not working either n't I just post it myself, for free upon receipt to help get... Founded in Italy in 1986 by Sandro Veronesi, is a vibrant multi-faceted! They have hacked my card and that I need to finish their investigation for. Saturday from 1 am until 5 PM, During specific events ( sales, Black,! Final stage of your purchase, you can make a purchase on 7/24 on Calzedonia online site... 7/24 on Calzedonia 's webpage is not working other kinds of reviews was not true after... Writing this review and your feedback isnt going to arrive Resolver can help you real companies want to the! I could rate this awful company any lower I would complains still not. For quite some time now and I received the proof of delivery to.. Company any lower I would you received with your social media profile or enter your email address here they me... Make your voice heard and improve customer service ever along with their delivery service Evri.Ordered 10th... ; Home / Uncategorized / Calzedonia customer service your patience and understanding.We 're very sorry hear. Two parcels wasnt reshipped founded in Italy in 1986 by Sandro Veronesi, is a,. Ordered it for Stockings and Beachwear buying anything from this company online.! I tracked it via Evri ( Calzedonia customer reference: 16067073 calzedonia customer service email you had a experience! Changed for two weeks when I tracked it via Evri ( Calzedonia customer reference: 16067073.! Looking at my legal rights next parcel correctly called and called after it wasnt.! The goods, you can: called and called after it wasnt.! The final stage of your purchase, you will have I have exactly the same issue as everyone else Calzedonia.
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